RMA Processing Specialist

Lakeland, FL
Full Time
Entry Level
We are looking for a reliable and detail-oriented Returns Processing Specialist to join our fulfillment team in Lakeland, Florida. This full-time, onsite role is critical to ensuring timely and accurate handling of returned GPS devices in a fast-paced and growing fleet services company. The ideal candidate thrives in a dynamic environment, is highly organized, and brings strong problem-solving and communication skills.
 
Key Responsibilities
  • Receive and process returned RMA packages from customers promptly and accurately
  • Test incoming devices to determine if they should be refurbished, returned to the manufacturer under warranty, or recycled
  • Initiate and manage returns to suppliers, including tracking and expediting as needed
  • Configure refurbished devices for reuse in our GPS tracking applications
  • Maintain accurate records within internal systems for returns and inventory status
Qualifications
  • Experience working with technical equipment or in logistics/fulfillment is preferred
  • Ability to work independently, prioritize tasks, and manage time effectively
  • Strong critical thinking and problem-solving abilities
  • Excellent listening and communication skills
  • Customer-focused mindset with attention to accuracy and empathy
  • Comfortable using online platforms and tools to manage returns and inventory
  • Experience with Salesforce and NetSuite is a plus
Ideal Traits
  • Self-motivated and well-organized
  • Adaptable and able to thrive in a changing environment
  • Collaborative and personable in team settings
  • Flexible and open to occasional overtime or weekend work

Schedule: Full-time | Monday–Friday, 8:00 AM – 5:00 PM EST
Occasional Overtime and Saturday Availability Required
 
 
About GPS Trackit
GPS Trackit, LLC is a leading provider of fleet management solutions delivered as software-as-a-service (SaaS). We empower small to mid-sized businesses with real-time and historical insights into their mobile operations, helping them reduce costs, improve productivity, and enhance customer service. Our cloud-based tools are intuitive, scalable, and help companies manage vehicle location, fuel usage, driver behavior, and more.

 
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