Learn more about us

At GPSTrackit, we are a high growth, industry leading SaaS business focused on mid-market solutions that continues to grow by adding to our family of driver behavior, safety and risk management solutions. Are you a smart, hungry and humble person passionate about making adifference in a growth company? If so, you may be a fit to enhance our winning, fast paced, high growth Team.

• Job Title: Customer Service Representative
• Schedule: Full time
• Model: Hybrid Work
• Location: Cali, Colombia

Responsibility

This role will be responsible for providing the necessary support to customers in the US when they faced with issues that require assistance. Your ability to communicate effectively and resolve situations efficiently will be key to ensuring customer satisfaction and maintaining high quality standards in our service.

Functions

• Order Management: Efficiently process replacement, exchange, and RMA orders.
• Installation Verification: Perform verification of product and service installations.
• GPS Troubleshooting: Diagnose and troubleshoot GPS-related issues.
• ELD Support: Address ELD questions and provide troubleshooting assistance.
• Software Assistance: Handle inquiries related to software functionalities.
• Customer Inquiries: Attend to invoice and general account inquiries with a customer-centric approach.
• Account Management: Perform account and unit deactivation tasks in accordance with regulations and position hierarchy.

¿What are we looking for?

• Minimum six months in bilingual customer service.
• Have a C1 or C2 level of English.

¿Why work with us? 

• We are a company with exponential growth
• Indefinite term contract
• We cover you and your family with life and health insurance.
• We give you options for professional growth and development
• Corporate discounts
• We're Pet Friendly
• Free snacks in our offices
• Many more benefits...