At GPS Trackit, we are seeking a dedicated Customer Service Representative (After Hours) to join our team remotely from anywhere in Colombia. As part of our high-growth technology company, this role is critical in delivering top-notch support to our customers during after-hours periods. You will be responsible for resolving customer issues efficiently, ensuring their satisfaction, and maintaining the high standards of service we are known for.

We are passionate about driving innovation, delivering impactful results, and nurturing exceptional talent. If you thrive in a fast-paced environment and are eager to make a difference, we’d love to have you on board.

What Will You Do: 

• Process replacement, exchange, and RMA orders.
• Verify product and/or service installations to ensure accuracy.
• Troubleshoot GPS-related issues and assist with resolutions.
• Provide support for ELD (Electronic Logging Device) inquiries and troubleshooting.
• Address software-related questions and assist customers in resolving issues.
• Handle invoice inquiries and general account-related questions.
• Manage account and unit deactivations, along with other tasks as assigned, in compliance with company policies and regulations.

What Will You Bring to the Team: 

• A minimum of 6 months of experience in bilingual customer service, with a proven ability to handle customer inquiries, troubleshoot issues, and resolve concerns efficiently.
• Fluent in English, with a C1 or C2 level proficiency, able to communicate clearly and professionally in both written and spoken forms.
• Comfortable working with GPS technology, ELD systems, and customer service software; ability to quickly learn new systems and tools.
• Strong critical thinking and troubleshooting skills with the ability to identify solutions quickly and independently.
• Excellent interpersonal and communication skills, with a strong customer-first mindset and a friendly, patient, and professional demeanor.
• Self-motivated and able to work independently in a remote, after-hours environment, managing time effectively and ensuring high-quality service.

Job Details: 

• Contract Type: Indefinite-term contract
• Schedule: After-hours shift (2am - 8am)
• Work Modality: Remote (work from anywhere in Colombia)
• Additional Benefits: Access to corporate benefits and perks